All of our items have a 30 day guarantee. If your item is defective you may contact one of friendly customer service representatives in order to obtain further instructions. Note: We do not accept returns for opened Games, DVD's or Software. All returns and exchanges must be shipped within 3 business days once a we have been notified of any problems. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

This is only a partial statement of our policy and all sales will be subject to our Terms and Conditions policy which is published in full at www.backyardbys.com.

Orders are processed within 24 hours of receipt and shipped within 1 to 2 business days thereafter via UPS, FedEx Ground, or USPS. Orders are estimated to arrive next day transit time if the order is made on a weekday before 3pm. This shipping timetable is only an estimation and is not guaranteed. This is only a partial statement of our policy and all sales will be subject to our Terms and Conditions policy which is published in full at www.backyardbys.com.