Thank you for stopping by our store. Here at onsalenow45 we are happy to help you. We do not accept returns on any NRFB (NEVER REMOVED FROM BOX) dolls as these dolls come directly from the manufacturer and all sales are final on them. As for any other products we are happy to accept returns providing you email us first and let us know why you are returning the item. If a product arrives damaged due to our negligence we are happy to assist in this return. However we do not accept returns just for the sake of returning a product. We buy direct from the manufacturers and are a small company that simply can not accept returns for any reason. We know you will find our products to be of top quality.

Thank you for visiting our store. Shipping in the united states is usually priority mail so you get your package in a few days. From time to time we may use another shipping company depending upon the item and which carrier can accomodate you our customer quickly, in this case we will notify you of which shipping carrier we are using to ship your product. In the meantime if you have any questions feel free to email us anytime. Thank you.