Returns

You may return an item within 7 days of receiving the product. Returned item(s) MUST be in unused, re-sellable condition and in the original packaging.???To return any product you must call or email one of our Customer Service Representative to discuss the details of your return.???Customers may return items for exchange or refund where appropriate (EXCEPT for associated freight/shipping charges) within 7 of receiving the product(s).

Deluxe Pet Supplies does not pay for shipping costs for customer returns. We reserve the right to accept returns up to 7 days from when the product and is shipped to us using your local carrier. We will reimburse you the full amount of the product minus the shipping fees.

Deluxe Pet Supplies will do everything possible to fill your orders quickly. We will endeavor to have your order leave our warehouse within 2 business days of receiving your order (weekends excluded.)???Our associates will inform you if an item is out of stock or backordered, and will provide you with an ETA (or if you???re in a hurry, with a viable substitution for the item you???re looking for or full refund). We will always call you if there is an issue with promptly fulfilling your order.